The elevator is stationary, and the LCD screen displays the malfunction < RST Connected Enable Phase COR >. The elevator control board does not accept call registration.

- Access the programming mode and navigate to program < P12: Phase Sequence >. Use the (+) button to enable the program by setting it to <ON>, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board experiences prolonged delays in registering calls and maneuvering the elevator car to the designated floors.

- Access the programming mode and navigate to program < P7: Wait Time >. Use the (-) push button to reduce the delay time (s), then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not execute any internal registrations (COP) and only executes external registrations (LOP) and the malfunction < C > appears on the LCD screen.

- Access the programming mode and navigate to program < P13: Key Code >. Use the (-) push button to disable the program by setting it to < OFF >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator CAM remains in operation when the elevator is switched to Inspection Mode, after the Lamp Time expires, or when the elevator car stops between floors.

- Access the programming mode and navigate to program < P4: Door Type >. Use the (+) and (-) push buttons to enable the program < Door: Manual >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The Automatic Door does not close completely and the malfunction < ERR: Lock 7 > appears on the LCD screen.

- Access the programming mode and navigate to program < P8: CAM Time >. Use the (+) push button to increase the wait time (s) of the program < CAM Close >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

In hydraulic elevators, if there are no registration calls, the elevator car may go below the intended floor level, and the elevator control board may not bring the elevator car back to its correct floor position.

- Access the programming mode and navigate to program < P5: System Type >. Use the (+) and (-) push buttons to activate the program < System: Hydraulic >. Press ENTER to redirect to the < Relevel > program to return the car to the designated stop level. Use the (+) and (-) push buttons to enable the program by setting it to < Relevel: 1 ON >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- Check that the 'STP' LED on the elevator control board is not lit when the elevator car stops on a floor. If there's an issue with the magnetic slide positions in relation to the floor levels, it needs to be corrected.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: PHFL 14 >, the 7-segment indicator displays the malfunction < H >, and the serial indicator displays

- Ensure proper connection and measurement of the three-phase ‘RST’ and Neutral ‘N’ on the elevator control board, ensuring that the LED associated with the port is active.

- For hydraulic elevators, ensure correct and non-switched connections of the three-phase lines.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Stop 9 >, the 7-segment indicator displays the malfunction < C >, and the serial indicator displays t

- Ensure the correct operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ port and the ‘SAF’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Validate the functionality of the stop circuit on the elevator control board by bridging the 'CM+' terminal of the elevator shaft and the 'SAF' terminal on the elevator control board. Confirm that the associated LED is activated and the malfunction clears from the LCD screen.

- Activate the 'Stop' relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'SAF' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- If the malfunction is resolved following the previous steps, it is essential to inspect the stop circuit in the elevator shaft and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Fork 6 >, the 7-segment indicator displays the malfunction < U >, and the serial indicator displays t

- Validate the operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘FRK’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Activate the fork relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'FRK' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- If the malfunction is resolved following the previous steps, it is essential to inspect the fork circuit in the elevator shaft and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Lock 7 >, the 7-segment indicator displays the malfunction < L >, and the serial indicator displays t

- Validate the operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘LOC’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen.

- Activate the electric lock relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'LOC' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- Examine the CAM contactor's contact terminals and CAM voltage for a manual door. For a 220V AC automatic door, verify the accuracy of closing and opening signals, ensuring proper connection. Confirm that the door closes upon call registration or bridging the closing signal. In the case of a three-phase automatic door, assess the closing contactor's contact terminals, ensuring functionality upon call registration. Measure the output voltage at the contactor and the elevator control board's door terminal, confirming the door's complete closure.

- If the malfunction is resolved following the previous steps, it is essential to inspect the electric lock circuit in the elevator shaft and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Slip 1 >, the 7-segment indicator displays the malfunction < ≡ >, and the serial indicator displays t

- Validate the operation of the slip circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘SLIP’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- If the slip circuit is independently connected from the stop circuits, it is necessary to manually activate the slip relay, to ensure the proper connection of wires and contacts of the relay and to ensure that the malfunction disappears elevator control board’s LCD screen.

- When integrating the slip circuit into the stop circuits, establish the connection by bridging the 'CM+' terminal in the elevator shaft with the 'SLIP' terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: MTR 2 >, the 7-segment indicator displays the malfunction < ∩ >, and the serial indicator displays th

- Validate the operation of the overload circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘MTR’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- When connecting the "MTR" point on both the 'FAST' and 'SLOW' overload, as outlined in the user manual, it is essential to inspect the closed 'NC' points of the overload. Verify their safety and ensure correct wire connections.

- If the 'FAST' or 'SLOW' overload is disconnected due to excessive current draw, it is crucial to confirm that the current value on the overload aligns with the machine's specified current values for both fast and slow speeds, as indicated in the machine's data specifications. Ensuring the correct overload current values requires identifying the cause behind the machine drawing higher current and resolving the underlying issue.

- If the overload is disconnected, you must press the RESET button on the elevator control board after solving the overload problem and returning its contact points to their normal position again to end the malfunction on the elevator control board.

- When utilizing an inverter or integrating an overload into the stop circuits, establish a continuous bridge between the 'CM+' terminal in the elevator shaft and the 'MTR' terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: S-L 5 >, the 7-segment indicator displays the malfunction < L >, and the serial indicator displays th

- This malfunction indicates activation of the elevator door lock program < P21 Lock Error >, with a bridge detected on the contact points of one of the door lock contacts. It is necessary to inspect the door locks, particularly on the floor where the car is parked. Any bridges identified on door locks must be disconnected, and the issue with the respective door lock must be addressed and resolved.

- After inspecting the door locks and confirming their safety without any bridges, it is essential to review the terminals of the door lock relays on the elevator control board. Ensure their safety and proper functioning.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to calls to move the elevator car upward. The LCD screen displays the malfunction < ERR: UPLM 3 >, the 7-segment indicator displays the malfunction < E >, and the serial indicator displays the malfunction < U

- Ensure the correct operation of the upper limit circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘UPL’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Examine the upper limit switch in the elevator shaft to ensure its safety, stable operation, and proper wiring and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to calls to move the elevator car downwards. The LCD screen displays the malfunction < ERR: DNLM 4 >, the 7-segment indicator displays the malfunction < E >, and the serial indicator displays the malfunction

- Ensure the correct operation of the lower limit circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘DNL’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen.

- Examine the lower limit switch in the elevator shaft to ensure its safety, stable operation, and proper wiring and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: FSTT 12 >, the 7-segment indicator displays the malfunction < F >, and the serial indicator displays the malfunction < FT >.

When the elevator car moves from a floor upon registering a call:

 

- This issue indicates the expiration of the allocated time for the car to move at a fast speed without passing any selector strips. To resolve it, enter the board programming, open the < P10: Fast Time > program, and increase the time for the car to move at a fast speed to suit the distances between floors and selector strips.

- If the time is deemed appropriate for the distance, ensure the operation of the selector magnet selector circuit by creating a bridge between the ‘CM+’ elevator shaft terminal and the ‘SEL’ terminal. If the LED for this does not light up, bring the elevator control board for maintenance at one of the company's service centers.

- If the ‘SEL’ LED is lit, inspect the connections of the selector magnet in the control panel by creating a bridge between the ‘CM+’ elevator shaft terminal and the selector magnet in the control terminal blocks. If the LED for the selector magnet is not lit on the board, review the connection wires in the control panel and repair any damage.

- If the selector magnet LED on the elevator control board lights up when creating a bridge on the control terminal blocks, examine the magnet in the shaft and its connecting wires in the traveling cable. Replace connecting wires if damaged or change the count magnet if it is found to be faulty or unstable in operation.

 

If the car does not move from a floor upon registering a call:

 

- Check the movement relays 'FAST', 'SLOW', 'DOWN', and 'UP' on the elevator control board and test the relay outputs with a multimeter. If there is no output from any relay, bring the elevator control board for maintenance at one of the company's service centers.

- After confirming the relay's operation, perform test bridges between the motion connector ‘CONT’ and the relay outputs on the board ‘FAST’, ‘SLOW’, ‘DOWN’, and ‘UP’ to ensure the integrity of the connections and check the coil on the contactors in the two-speed control or the relays in the inverter system.

- Ensure the mechanical brake operates correctly, and check the input and output of the brake bridge and the connection wires from the control panel to the machine.

- If an inverter is present on the panel, review the inverter connections and the fault log in the inverter. Repair the connections if found damaged or resolve the issues recorded in the inverter's fault log. If the inverter is connected, we recommend cutting one of the safety circuits on the board on an ‘NC (Normally Closed)’ relay in the inverter and programming it to become ‘NO (Normally Open’ in case the inverter registers any faults to prevent the fast time fault from occurring.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: O.WT 13 >, the 7-segment indicator displays the malfunction < ≡ >, and the serial indicator displays the malfunction < OW >.

- Ensure the required weight of the elevator car is in the appropriate range of operation, once the OW (Overweight) signal is deactivated, the car regains its normal operation conditions.

- Ensure the Overweight device is well wired and connected to the ‘OW’ terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

External calls are not being registered by the elevator control board, and the < FW > terminal is constantly active.

- Ensure that the elevator car weight is in the appropriate range of operation.

- Verify that the Overweight device is appropriately wired and connected to the ‘FW' terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: Fire 10 > and the serial indicator displays the malfunction < FR >.

- Ensure the accurate wiring and connections of the fire alarm device to the elevator control board.

- If the fire alarm device is operating correctly, disconnect the wires from the 'FIRE' terminal on the elevator control board, perform a ‘RESET’ on the elevator control board, and then reconnect the wires.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board fails to guide the elevator car at a slow speed as it approaches the designated floor level and does not stop the elevator car at the specified magnetic slide.

- Enter the elevator control board’s Basic Program < P5: System Type >. Use the (+) and (-) push buttons to enable the ‘Two Speed’ program then press ENTER to save the changes. To exit the programming mode, press RESET.

- Ensure the correct operation of the stop magnet circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘STP’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- If the 'STP' terminal LED remains lit, check the elevator shaft magnetic strip and inspect all wires and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The opening and closing terminals on the elevator control board do not function when buttons are connected or when a light curtain or beam is linked.

- Enter the elevator control board’s Basic Program < P4: Door Type >. Use the (+) and (-) push buttons to enable the ‘Door: Wait-Open’ program or the ‘Door: Wait-Close’ program for automatic doors in the case of a stationary elevator car then press ENTER to save the changes. To exit the programming mode, press RESET.

- Ensure the correct operation of the opening ‘<][>’ and closing ‘]><[‘ terminals on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘opening ‘<][>’ and closing ‘]><[‘ terminals on the elevator control board separately and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- If the opening ‘<][>’ and closing ‘]><[‘ terminals LEDs remains lit, check the elevator car’s COP and inspect all wires and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

When the elevator is set to operate in inspection mode and an attempt is made to move the car in either direction, the elevator control board does not initiate the movement of the elevator car.

- Ensure the correct operation of the service control (inspection mode) circuit ‘S’ terminal on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘S’ terminal on the elevator control board separately and ensure that the associated LED is activated and the malfunction < ERR: SERV 8 > disappears on the LCD screen. 

- If the inspection service LED is illuminated, and the elevator control board's LCD screen displays the inspection mode, create a bridge between the 'CM+' terminal of the elevator shaft and the 'S' inspection mode terminal. Additionally, establish bridges between the 'CM+' terminal of the elevator shaft and the 'UP' and 'DN' direction terminals. If the direction LEDs do not light up accordingly, and the direction relay fails to operate, it is recommended to bring the elevator control board for maintenance at one of the company's service centers.

- If the LEDs are illuminated, the relays are operational, and the elevator car is in motion, ensure the integrity of connections and wires within the control by repeating the previously mentioned bridges on the control terminal blocks. In the case where the LEDs on the board remain unlit, and the car does not move during maintenance, carefully inspect maintenance connections, control, and connection wires, and address any repairs needed for damaged components.

- In the case of confirming the integrity of the connections and wires in the control, it is necessary to inspect the maintenance box above the car and the traveling cable wires used to connect the maintenance box to the control panel and repair any damaged components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not properly register the closed door, as programmed when the elevator is stationary on a floor. Additionally, upon registering any other call, it fails to move the elevator car to the request called floor.

- In this case, observe whether the ‘*’ symbol is present on the elevator control board’s LCD screen, it indicates continuous registration of the pending external call by the stationary elevator car. Disconnect the call terminal for this floor from the call connector on the board and note the disappearance of the ‘*’ symbol. If the symbol persists, bring the elevator control board for maintenance at one of the company's service centers.

- If the ‘*’ symbol disappears after disconnecting the floor terminal, inspect the external floor call button causing the issue, install a diode on the floor terminal, and examine the connecting wires for this floor, isolating any existing faults.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The fast or slow gong is malfunctioning or unstable.

- Ensure the proper functioning of the gong relay connector and test the relay outputs using a multimeter. If no output is detected or if any relay is faulty, bring the elevator control board for maintenance at one of the company's service centers.

- If the elevator control board's relays are confirmed to be in good condition, inspect the connections of the gongs in the control unit. Ensure their integrity and connection as per the user manual. If any damage or faults are identified in the connections or wires, repair them.

- Examine the power supply to the gongs using a multimeter, ensuring voltage stability. Check the connection wires for the arrows in the shaft and repair any damaged components.

- Replace the malfunctioning or unstable gong with a new one for testing.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The arrows are not functioning correctly.

- Enter the elevator control board’s basic programming < P4: DOOR TYPE > program and ensure that the ‘Door: Semi-Auto’ option is not selected for semi-automatic doors. Then, go to the < P5: System Type > program and make sure the ‘System: Hydraulic’ option is not selected. If the door type is semi-automatic, connect the arrows to the ‘NO (Normally Open)’ auxiliary contacts in the direction contactors. For hydraulic operation, connect the arrows to the relays supplying the direction solenoids at the ‘NO (Normally Open)’ contact points.

- If certain door and system types are confirmed, check the functionality of the hydraulic connector. Test the relay outputs with a multimeter. If there is no output or if any relay is faulty, bring the elevator control board for maintenance at one of the company's service centers.

- Once the proper door and system types are verified, inspect the connections of the arrows in the control panel. Ensure their integrity and connection as per the user manual. Repair any damaged connections or wires.

- Examine the power supply to the arrows using a multimeter, ensuring voltage stability. Check the connection wires for the arrows in the shaft and repair any damaged components.

- Replace the malfunctioning or unstable arrow with a new one for testing.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board experiences prolonged delays in registering calls and maneuvering the elevator car to the designated floors.

- Access the programming mode and navigate to program < P7: Wait Time >. Use the (-) push button to reduce the delay time (s), then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not execute any internal registrations (COP) and only executes external registrations (LOP) and the malfunction < C > appears on the LCD screen.

- Access the programming mode and navigate to program < P13: Key Code >. Use the (-) push button to disable the program by setting it to < OFF >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator CAM remains in operation when the elevator is switched to Inspection Mode, after the Lamp Time expires, or when the elevator car stops between floors.

- Access the programming mode on the elevator control board and navigate to program < P4: Door Type >. Use the (+) and (-) push buttons to enable the program < Door: Manual >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The Automatic Door does not close completely and the malfunction < ERR: Lock 7 > appears on the LCD screen.

- Access the programming mode and navigate to program < P8: CAM Time >. Use the (+) push button to increase the wait time (s) of the program < CAM Close >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

When simultaneously pressing the internal and external elevator calls buttons and registering any call, the elevator control board bypasses the access control device and logs the call without utilizing the card or fob.

- Access the programming mode on the elevator control board and navigate to program < P1: Floor Number >. Use the (+) and (-) push buttons to choose the suitable floor number, then press ENTER to enable the function ‘Protect’ and use the (+) and (-) push buttons to switch it to ‘ON’, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: PHFL 14 >, the 7-segment indicator displays the malfunction < H >, and the serial indicator displays

- Ensure proper connection and measurement of the three-phase ‘RST’ and Neutral/Ground ‘N’ on the phase-sequence and correction board, ensuring that the LED associated with the port is active.

- Make sure to establish a connection between the terminals ‘PHN’ and ‘PHR’ and the phase-sequence and correction board as illustrated in the user manual.

- Validate the functionality of the three-phase circuits on the elevator control board by bridging the 'CM+' terminal of the elevator shaft and the 'PHN' and the ‘PHN’ terminals correspondingly on the elevator control board. Confirm that the associated LED is activated and the malfunction clears from the LCD screen.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Stop 9 >, the 7-segment indicator displays the malfunction < C >, and the serial indicator displays t

- Ensure the correct operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ port and the ‘SAF’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Validate the functionality of the stop circuit on the elevator control board by bridging the 'CM+' terminal of the elevator pit and the 'SAF' terminal on the elevator control board. Confirm that the associated LED is activated and the malfunction clears from the LCD screen.

- Activate the 'Stop' relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'SAF' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- If the malfunction is resolved following the previous steps, it is essential to inspect the stop circuit in the elevator pit and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Fork 6 >, the 7-segment indicator displays the malfunction < U >, and the serial indicator displays t

- Validate the operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘FRK’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Activate the fork relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'FRK' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- If the malfunction is resolved following the previous steps, it is essential to inspect the fork circuit in the elevator pit and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Lock 7 >, the 7-segment indicator displays the malfunction < L >, and the serial indicator displays t

- Validate the operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘LOC’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Activate the electric lock relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'LOC' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- Examine the CAM contactor's contact points and CAM voltage for a manual door. For a 220V AC automatic door, verify the accuracy of closing and opening signals, ensuring proper connection. Confirm that the door closes upon call registration or bridging the closing signal. In the case of a three-phase automatic door, assess the closing contactor's contact points, ensuring functionality upon call registration. Measure the output voltage at the contactor and the elevator control board's door terminal, confirming the door's complete closure.

- If the malfunction is resolved following the previous steps, it is essential to inspect the electric lock circuit in the elevator shaft and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: MTR 2 >, the 7-segment indicator displays the malfunction < ∩ >, and the serial indicator displays th

- Validate the operation of the overload circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘MTR’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- When connecting the ‘MTR’ point on both the 'FAST' and 'SLOW' overload, as outlined in the user manual, it is essential to inspect the closed 'NC' points of the overload. Verify their safety and ensure correct wire connections.

- If the 'FAST' or 'SLOW' overload is disconnected due to excessive current draw, it is crucial to confirm that the current value on the overload aligns with the machine's specified current values for both fast and slow speeds, as indicated in the machine's data specifications. Ensuring the correct overload current values requires identifying the cause behind the machine drawing higher current and resolving the underlying issue.

- If the overload is disconnected, you must press the RESET button on the elevator control board after solving the overload problem and returning its contact points to their normal position again to end the malfunction on the elevator control board.

- When utilizing an inverter or integrating an overload into the stop circuits, establish a continuous bridge between the 'CM+' terminal in the elevator pit and the 'MTR' terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: S-L 5 >, the 7-segment indicator displays the malfunction < L >, and the serial indicator displays th

- This malfunction indicates activation of the elevator door lock program < P21 Lock Error >, with a bridge detected on the contact points of one of the door lock contacts. It is necessary to inspect the door locks, particularly on the floor where the elevator car is parked. Any bridges identified on door locks must be disconnected, and the issue with the respective door lock must be addressed and resolved.

- After inspecting the door locks and confirming their safety without any bridges, it is essential to review the terminals of the door lock relays on the elevator control board. Ensure their safety and proper functioning.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to calls to move the elevator car upward. The LCD screen displays the malfunction < ERR: UPLM 3 >, the 7-segment indicator displays the malfunction < E >, and the serial indicator displays the malfunction < U

- Ensure the correct operation of the upper limit circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘UPL’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Examine the upper limit switch in the elevator shaft to ensure its safety, stable operation, and proper wiring and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to calls to move the elevator car downwards. The LCD screen displays the malfunction < ERR: DNLM 4 >, the 7-segment indicator displays the malfunction < E >, and the serial indicator displays the malfunction

- Ensure the correct operation of the lower limit circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘DNL’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen.

- Examine the lower limit switch in the elevator shaft to ensure its safety, stable operation, and proper wiring and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: FSTT 12 >, the 7-segment indicator displays the malfunction < F >, and the serial indicator displays the malfunction < FT >.

When the elevator car moves from a floor upon registering a call:

 

- This issue indicates the expiration of the allocated time for the car to move at a fast speed without passing any selector strips. To resolve it, enter the elevator control board programming, open the < P10: Fast Time > program, and increase the time for the car to move at a fast speed to suit the distances between floors and selector strips.

- If the time is deemed appropriate for the distance, ensure the operation of the selector magnet selector circuit by creating a bridge between the ‘CM+’ elevator shaft terminal and the ‘SEL’ terminal. If the LED for this does not light up, bring the elevator control board for maintenance at one of the company's service centers.

- If the ‘SEL’ LED is lit, inspect the connections of the selector magnet in the control panel by creating a bridge between the ‘CM+’ elevator shaft terminal and the selector magnet in the control terminal blocks. If the LED for the selector magnet is not lit on the elevator control board, review the connection wires in the elevator control panel and repair any damage.

- If the selector magnet LED on the elevator control board lights up when creating a bridge on the control terminal blocks, examine the magnet in the shaft and its connecting wires in the traveling cable. Replace connecting wires if damaged or change the count magnet if it is found to be faulty or unstable in operation.

 

If the elevator car does not move from a floor upon registering a call:

 

- Check the movement relays ‘FAST’, ‘SLOW’, ‘DOWN’, and ‘UP’ on the elevator control board and test the relay outputs with a multimeter. If there is no output from any relay, bring the elevator control board for maintenance at one of the company's service centers.

- After confirming the relay's operation, perform test bridges between the motion connector ‘CONT’ and the relay outputs on the elevator control board ‘FAST’, ‘SLOW’, ‘DOWN’, and ‘UP’ to ensure the integrity of the connections and check the coil on the contactors in the two-speed control or the relays in the inverter system.

- Ensure the mechanical brake operates correctly, and check the input and output of the brake bridge and the connection wires from the elevator control panel to the machine.

- If an inverter is present on the panel, review the inverter connections and the fault log in the inverter. Repair the connections if found damaged or resolve the issues recorded in the inverter's fault log. If the inverter is connected, we recommend cutting one of the safety circuits on the elevator control board on an ‘NC (Normally Closed)’ relay in the inverter and programming it to become ‘NO (Normally Open’ in case the inverter registers any faults to prevent the fast time fault from occurring.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: O.WT 13 >, the 7-segment indicator displays the malfunction < ≡ >, and the serial indicator displays the malfunction < OW >.

- Ensure the required weight of the elevator car is in the appropriate range of operation, once the OW (Overweight) signal is deactivated, the car regains its normal operation conditions.

- Ensure the Overweight device is well wired and connected to the ‘OW’ terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

External calls are not being registered by the elevator control board, and the < FW > terminal is constantly active.

- Ensure that the elevator car weight is in the appropriate range of operation.

- Verify that the Overweight device is appropriately wired and connected to the ‘FW' terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: Fire 10 > and the serial indicator displays the malfunction < FR >.

- Ensure the accurate wiring and connections of the fire alarm device to the elevator control board.

- If the fire alarm device is operating correctly, disconnect the wires from the 'FIRE' terminal on the elevator control board, perform a ‘RESET’ on the elevator control board, and then reconnect the wires.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board fails to guide the elevator car at a slow speed as it approaches the designated floor level and does not stop the elevator car at the specified magnetic slide.

- Enter the elevator control board’s Basic Program < P5: System Type >. Use the (+) and (-) push buttons to enable the ‘Two Speed’ program then press ENTER to save the changes. To exit the programming mode, press RESET.

- Ensure the correct operation of the stop magnet circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘STP’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- If the 'STP' terminal LED remains lit, check the elevator shaft magnetic strip and inspect all wires and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The opening and closing points on the elevator control board do not function when buttons are connected or when a light curtain or beam is linked.

- Enter the elevator control board’s Basic Program < P4: Door Type >. Use the (+) and (-) push buttons to enable the ‘Door: Wait-Open’ program or the ‘Door: Wait-Close’ program for automatic doors in the case of a stationary elevator car then press ENTER to save the changes. To exit the programming mode, press RESET.

- Ensure the correct operation of the opening ‘<][>’ and closing ‘]><[‘ terminals on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘opening ‘<][>’ and closing ‘]><[‘ terminals on the elevator control board separately and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- If the opening ‘<][>’ and closing ‘]><[‘ terminals LEDs remain lit, check the elevator car’s COP and inspect all wires and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

When the elevator is set to operate in inspection mode and an attempt is made to move the elevator car in either direction, the elevator control board does not initiate the movement of the elevator car.

- Ensure the correct operation of the service control (inspection mode) circuit ‘S’ terminal on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘S’ terminal on the elevator control board separately and ensure that the associated LED is activated and the malfunction < ERR: SERV 8 > disappears on the LCD screen. 

- If the inspection service LED is illuminated, and the elevator control board's LCD screen displays the inspection mode, create a bridge between the 'CM+' terminal of the elevator shaft and the 'S' inspection mode terminal. Additionally, establish bridges between the 'CM+' terminal of the elevator shaft and the 'UP' and 'DN' direction terminals. If the direction LEDs do not light up accordingly, and the direction relay fails to operate, it is recommended to bring the elevator control board for maintenance at one of the company's service centers.

- If the LEDs are illuminated, the relays are operational, and the elevator car is in motion, ensure the integrity of connections and wires within the elevator control panel by repeating the previously mentioned bridges on the terminal blocks. In the case where the LEDs on the elevator control board remain unlit, and the elevator car does not move during maintenance, carefully inspect maintenance connections, control, and connection wires, and address any repairs needed for damaged components.

- In the case of confirming the integrity of the connections and wires in the control, it is necessary to inspect the maintenance box above the elevator car and the traveling cable wires used to connect the maintenance box to the elevator control panel and repair any damaged components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not properly register the closed door, as programmed when the elevator is stationary on a floor. Additionally, upon registering any other call, it fails to move the elevator car to the request called floor.

- In this case, observe whether the ‘*’ symbol is present on the elevator control board’s LCD screen, it indicates continuous registration of the pending external call by the stationary elevator car. Disconnect the call terminal for this floor from the call connector on the elevator control board and note the disappearance of the ‘*’ symbol. If the symbol persists, bring the elevator control board for maintenance at one of the company's service centers.

- If the ‘*’ symbol disappears after disconnecting the floor terminal, inspect the external floor call button causing the issue, install a diode on the floor terminal, and examine the connecting wires for this floor, isolating any existing faults.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The fast or slow gong is malfunctioning or unstable.

- Ensure the proper functioning of the gong relay connector and test the relay outputs using a multimeter. If no output is detected or if any relay is faulty, bring the elevator control board for maintenance at one of the company's service centers.

- If the elevator control board's relays are confirmed to be in good condition, inspect the connections of the gongs in the control unit. Ensure their integrity and connection as per the user manual. If any damage or faults are identified in the connections or wires, repair them.

- Examine the power supply to the gongs using a multimeter, ensuring voltage stability. Check the connection wires for the arrows in the shaft and repair any damaged components.

- Replace the malfunctioning or unstable gong with a new one for testing.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The arrows are not functioning correctly.

- The proper door and system types are verified, Inspect the connections of the arrows in the elevator control panel. Ensure their integrity and connection as per the user manual. Repair any damaged connections or wires.

- Verify the proper operation of the elevator control board’s arrow relays as per the user manual, testing their outputs with a multimeter. If any relay shows no output or malfunctions, it's advisable to bring the elevator control board to one of our company’s service centers.

- Examine the power supply to the arrows using a multimeter, ensuring voltage stability. Check the connection wires for the arrows in the shaft and repair any damaged components.

- Replace the malfunctioning or unstable arrow with a new one for testing.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

When registering more than one internal call in the elevator car, the elevator control board executes the calls in descending order, ascending to the farthest floor among the registered ones and then descending to the other floors.

- In this case, it is necessary to ensure that the ‘GND’ terminal of the registration calls in not connected and confirm that the internal common ‘CCM’ terminal of and the external common ‘FCM’ terminal are connected as illustrated in the user manual.

- If any wiring errors are identified, the connections must be repaired and aligned according to the instructions in the user manual.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is stationary, and the LCD screen displays the malfunction < RST Connected Enable Phase COR >. The elevator control board does not accept call registrations.

-Access the programming mode and navigate to program < P12: Phase Sequence >. Use the (+) button to enable the program by setting it to <ON>, then press ENTER to save the changes. To exit the programming mode, press RESET.

 

-If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The ARD (Automatic Rescue Device) waits for a long period after a power outage before starting the rescue operation.
  • Access the programming mode and navigate to program < P2: Wait Time >. Use the button (-) to reduce the waiting time (in seconds) for the generator to start. Press ENTER to save the changes. To exit the programming mode, press RESET.

 

  • If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.
The elevator control board experiences prolonged delays in registering calls and maneuvering the elevator car to the designated floors.

-Access the programming mode and navigate to program < P7: Wait Time >. Use the (-) push button to reduce the delay time (s), then press ENTER to save the changes. To exit the programming mode, press RESET.

 

-If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not execute any internal registrations (COP) and only executes external registrations (LOP) and the malfunction < C > appears on the LCD screen.

-Access the programming mode and navigate to program < P13: Key Code >. Use the (-) push button to disable the program by setting it to < OFF >, then press ENTER to save the changes. To exit the programming mode, press RESET.

 

-If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator CAM remains in operation when the elevator is switched to Inspection Mode, after the Lamp Time expires, or when the elevator car stops between floors.

- Access the programming mode and navigate to program < P4: Door Type >. Use the (+) and (-) push buttons to enable the program < Door: Manual >, then press ENTER to save the changes. To exit the programming mode, press RESET.

 

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The Automatic Door does not close completely and the malfunction < ERR: Lock 7 > appears on the LCD screen.

- Access the programming mode and navigate to program < P8: CAM Time >. Use the (+) push button to increase the wait time (s) of the program < CAM Close >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: EMER 14 >, the 7-segment indicator displays the malfunction < H >, and the serial indicator displays the

- Ensure proper connection and measurement of the three-phase ‘RST’ and Neutral ‘N’ on the elevator control board, ensuring that the LED associated with the port is active.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Stop 9 >, the 7-segment indicator displays the malfunction < C >, and the serial indicator displays the

- Ensure the correct operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ port and the ‘SAF’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Validate the functionality of the stop circuit on the elevator control board by bridging the 'CM+' terminal of the elevator pit and the 'SAF' terminal on the elevator control board. Confirm that the associated LED is activated and the malfunction clears from the LCD screen.

- Activate the 'Stop' relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'SAF' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- If the malfunction is resolved following the previous steps, it is essential to inspect the stop circuit in the elevator pit and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls The LCD screen displays the malfunction < ERR: Fork 6 >, the 7-segment indicator displays the malfunction < U >, and the serial indicator displays the

- Validate the operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘FRK’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Activate the fork relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'FRK' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- If the malfunction is resolved following the previous steps, it is essential to inspect the fork circuit in the elevator pit and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Lock 7 >, the 7-segment indicator displays the malfunction < L >, and the serial indicator displays the

- Validate the operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘LOC’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Activate the electric lock relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'LOC' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- Examine the CAM contactor's contact points and CAM voltage for a manual door. For a 220V AC automatic door, verify the accuracy of closing and opening signals, ensuring proper connection. Confirm that the door closes upon call registration or bridging the closing signal. In the case of a three-phase automatic door, assess the closing contactor's contact points, ensuring functionality upon call registration. Measure the output voltage at the contactor and the elevator control board's door terminal, confirming the door's complete closure.

- If the malfunction is resolved following the previous steps, it is essential to inspect the electric lock circuit in the elevator pit and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Slip 1 >, the 7-segment indicator displays the malfunction < ≡ >, and the serial indicator displays the

- Validate the operation of the slip circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘SLIP’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- If the slip circuit is independently connected from the stop circuits, it is necessary to manually activate the slip relay, to ensure the proper connection of wires and contacts of the relay and to and ensure that the malfunction disappears elevator control board’s LCD screen.

- When integrating the slip circuit into the stop circuits, establish the connection by bridging the 'CM+' terminal in the elevator pit with the 'SLIP' terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: MTR 2 >, the 7-segment indicator displays the malfunction < ∩ >, and the serial indicator displays the m

- Validate the operation of the overload circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘MTR’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen.  

- If the MTR LED is lit, you must press the RESET button on the elevator control board to end the malfunction on the elevator control board.

- When utilizing an inverter, establish a continuous bridge between the 'CM+' terminal in the elevator pit and the 'MTR' terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: S-L 5 >, the 7-segment indicator displays the malfunction < L >, and the serial indicator displays the m

- This malfunction indicates activation of the elevator door lock program < P21 Lock Error >, with a bridge detected on the contact points of one of the door lock contacts. It is necessary to inspect the door locks, particularly on the floor where the elevator car is parked. Any bridges identified on door locks must be disconnected, and the issue with the respective door lock must be addressed and resolved.

- After inspecting the door locks and confirming their safety without any bridges, it is essential to review the terminals of the door lock relays on the elevator control board. Ensure their safety and proper functioning.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to calls to move the elevator car upward. The LCD screen displays the malfunction < ERR: UPLM 3 >, the 7-segment indicator displays the malfunction < E >, and the serial indicator displays the malfunction < UL >

- Ensure the correct operation of the upper limit circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘UPL’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

 - Examine the upper limit switch in the elevator shaft to ensure its safety, stable operation, and proper wiring and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to calls to move the elevator car downwards. The LCD screen displays the malfunction < ERR: DNLM 4 >, the 7-segment indicator displays the malfunction < E >, and the serial indicator displays the malfunction < D

- Ensure the correct operation of the lower limit circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘DNL’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen.

- Examine the lower limit switch in the elevator shaft to ensure its safety, stable operation, and proper wiring and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: FSTT 12 >, the 7-segment indicator displays the malfunction < F >, and the serial indicator displays the malfunction < FT >.

When the elevator car moves from a floor upon registering a call:

- This issue indicates the expiration of the allocated time for the elevator car to move at a fast speed without passing any selector strips. To resolve it, enter the elevator control board programming, open the < P10: Fast Time > program, and increase the time for the elevator car to move at a fast speed to suit the distances between floors and selector strips.

- If the time is deemed appropriate for the distance, ensure the operation of the selector magnet selector circuit by creating a bridge between the ‘CM+’ elevator shaft terminal and the ‘SEL’ terminal. If the LED for this does not light up, bring the elevator control board for maintenance at one of the company's service centers.

- If the ‘SEL’ LED is lit, inspect the connections of the selector magnet in the elevator control panel by creating a bridge between the ‘CM+’ elevator shaft terminal and the selector magnet in the control terminal blocks. If the LED for the selector magnet is not lit on the elevator control board, review the connection wires in the elevator control panel and repair any damage.

- If the selector magnet LED on the elevator control board lights up when creating a bridge on the control terminal blocks, examine the magnet in the shaft and its connecting wires in the traveling cable. Replace connecting wires if damaged or change the count magnet if it is found to be faulty or unstable in operation.

If the elevator car does not move from a floor upon registering a call:

- Check the movement relays ‘FAST’, ‘SLOW’, ‘DOWN’, and ‘UP’ on the elevator control board and test the relay outputs with a multimeter. If there is no output from any relay, bring the elevator control board for maintenance at one of the company's service centers.

- After confirming the relay's operation, perform test bridges between the motion connector ‘CONT’ and the relay outputs on the elevator control board ‘FAST’, ‘SLOW’, ‘DOWN’, and ‘UP’ to ensure the integrity of the connections and check the coil on the contactors in the two-speed control or the relays in the inverter system.

- Ensure the mechanical brake operates correctly, and check the input and output of the brake bridge and the connection wires from the elevator control panel to the machine.

- If an inverter is present on the panel, review the inverter connections and the fault log in the inverter. Repair the connections if found damaged or resolve the issues recorded in the inverter's fault log. If the inverter is connected, we recommend cutting one of the safety circuits on the elevator control board on an ‘NC (Normally Closed)’ relay in the inverter and programming it to become ‘NO (Normally Open’ in case the inverter registers any faults to prevent the fast time fault from occurring.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: O.WT 13 >, the 7-segment indicator displays the malfunction < ≡ >, and the serial indicator displays the malfunction < OW >.

- Ensure the required weight of the elevator car is in the appropriate range of operation, once the OW (Overweight) signal is deactivated, the car regains its normal operation conditions.

- Ensure the Overweight device is well wired and connected to the ‘OW’ terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: O.WT 13 >, the 7-segment indicator displays the malfunction < ≡ >, and the serial indicator displays the malfunction < OW >.

- Ensure the required weight of the elevator car is in the appropriate range of operation, once the OW (Overweight) signal is deactivated, the car regains its normal operation conditions.

- Ensure the Overweight device is well wired and connected to the ‘OW’ terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

External calls are not being registered by the elevator control board, and the < FW > terminal is constantly active.

- Ensure that the elevator car weight is in the appropriate range of operation.

- Verify that the Overweight device is appropriately wired and connected to the ‘FW' terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: Fire 10 > and the serial indicator displays the malfunction < FR >.

- Ensure the accurate wiring and connections of the fire alarm device to the elevator control board.

- If the fire alarm device is operating correctly, disconnect the wires from the 'FIRE' terminal on the elevator control board, perform a ‘RESET’ on the elevator control board, and then reconnect the wires.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board fails to guide the elevator car at a slow speed as it approaches the designated floor level and does not stop the elevator car at the specified magnetic slide.

- Ensure the correct operation of the stop magnet circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘STP’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- If the 'STP' terminal LED remains lit, check the elevator shaft magnetic strip and inspect all wires and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The opening and closing points on the elevator control board do not function when buttons are connected or when a light curtain or beam is linked.

- Enter the elevator control board’s Basic Program < P4: Door Type >. Use the (+) and (-) push buttons to enable the ‘Door: Wait-Open’ program or the ‘Door: Wait-Close’ program for automatic doors in the case of a stationary elevator car then press ENTER to save the changes. To exit the programming mode, press RESET.

- Ensure the correct operation of the opening ‘<][>’ and closing ‘]><[‘ terminals on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘opening ‘<][>’ and closing ‘]><[‘ terminals on the elevator control board separately and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- If the opening ‘<][>’ and closing ‘]><[‘ terminals LEDs remains lit, check the elevator car’s COP and inspect all wires and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

When the elevator is set to operate in inspection mode and an attempt is made to move the elevator car in either direction, the elevator control board does not initiate the movement of the elevator car.

- Ensure the correct operation of the service control (inspection mode) circuit ‘S’ terminal on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘S’ terminal on the elevator control board separately and ensure that the associated LED is activated and the malfunction < ERR: SERV 8 > disappears on the LCD screen. 

- If the inspection service LED is illuminated, and the elevator control board's LCD screen displays the inspection mode, create a bridge between the 'CM+' terminal of the elevator shaft and the 'S' inspection mode terminal. Additionally, establish bridges between the 'CM+' terminal of the elevator shaft and the 'UP' and 'DN' direction terminals. If the direction LEDs do not light up accordingly, and the direction relay fails to operate, it is recommended to bring the elevator control board for maintenance at one of the company's service centers.

- If the LEDs are illuminated, the relays are operational, and the elevator car is in motion, ensure the integrity of connections and wires within the elevator control panel by repeating the previously mentioned bridges on the terminal blocks. In the case where the LEDs on the elevator control board remain unlit, and the elevator car does not move during maintenance, carefully inspect maintenance connections, control, and connection wires, and address any repairs needed for damaged components.

- In the case of confirming the integrity of the connections and wires in the control, it is necessary to inspect the maintenance box above the elevator car and the traveling cable wires used to connect the maintenance box to the elevator control panel and repair any damaged components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not properly register the closed door, as programmed when the elevator is stationary on a floor. Additionally, upon registering any other call, it fails to move the elevator car to the requested floor.

- In this case, observe whether the ‘*’ symbol is present on the elevator control board’s LCD screen, it indicates continuous registration of the pending external call by the stationary elevator car. Disconnect the call terminal for this floor from the call connector on the elevator control board and note the disappearance of the ‘*’ symbol. If the symbol persists, bring the elevator control board for maintenance at one of the company's service centers.

- If the ‘*’ symbol disappears after disconnecting the floor terminal, inspect the external floor call button causing the issue, install a diode on the floor terminal, and examine the connecting wires for this floor, isolating any existing faults.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The fast or slow gong is malfunctioning or unstable.

- Ensure the proper functioning of the gong relay connector and test the relay outputs using a multimeter. If no output is detected or if any relay is faulty, bring the elevator control board for maintenance at one of the company's service centers.

- If the elevator control board's relays are confirmed to be in good condition, inspect the connections of the gongs in the control unit. Ensure their integrity and connection as per the user manual. If any damage or faults are identified in the connections or wires, repair them.

-Examine the power supply to the gongs using a multimeter, ensuring voltage stability. Check the connection wires for the arrows in the shaft and repair any damaged components.

- Replace the malfunctioning or unstable gong with a new one for testing.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The arrows are not functioning correctly.

- Verify the proper operation of the elevator control board’s arrow relays as per the user manual, testing their outputs with a multimeter. If any relay shows no output or malfunctions, it's advisable to bring the elevator control board to one of our company’s service centers.

- After confirming the reliability of the elevator control board's relays, inspect the arrow connections within the elevator control panel. Ensure their accuracy and alignment based on the user manual. Repair any identified damage to the connections or wiring.

- Utilize a multimeter to assess the power supply to the arrows, ensuring voltage values are correct and stable. Examine the connection wires for the arrows in the pit and address any damaged wiring.

- Substitute any malfunctioning or unreliable arrow with a new one for testing purposes.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The ARD (Automatic Rescue Device) waits for a long period after a power outage before starting the rescue operation.

- Access the programming mode and navigate to program < P2: Wait Time >. Use the button (-) to reduce the waiting time (in seconds) for the generator to start. Press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator car stops between floors and then resumes movement in the rescue operation due to the presence of disabled or misaligned floors.

- Access the programming mode and navigate to program < P3: Jog Time >. Use the button (+) to increase the elevator car's movement time (in seconds) during the rescue operation until it stops on the floor. Press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

In the event of a power outage, the 220V AC automatic door opens a short distance, leading to the opening of the safety circuits and the appearance of the error < Err: Safety 140 >.

- Access the programming mode and navigate to program < P4: Safety Time >. Use the button (+) to increase the waiting time (in seconds) for the completion of safety circuits before the rescue operation. Press ENTER to save the changes. To exit the programming mode, press RESET.

- Verify the correctness of the door power supply connections and the open and close signals, as outlined in the user manual.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

If the door does not complete its opening after the cabin stops on the floor during the rescue operation, follow these steps:

- Access the programming mode and navigate to program < P6: Auto Door Time >. Use the button (+) to increase the door opening time (in seconds). Press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

During the rescue operation, as the elevator car moves, the elevator machine experiences intense vibrations, leading to noticeable vibrations in the elevator car.

- Access the programming mode and navigate to program < P7: Motor Frequency >. Use the button (+) to gradually increase the elevator machine frequency from 6 Hz to 10 Hz. Press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

When connecting the ARD (Automatic Rescue Device) to a location operating with Single-Phase 220V AC, the device enters the rescue mode, and the rescue process starts automatically in the presence of electrical power.

- Access the programming mode and navigate to program < P13: 3Ph.Detect >. Use the button (-) to deactivate the program and set it to ‘0’. Press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The ARD (Automatic Rescue Device) does not detect the elevator car stopping between floors in the presence of a NO (Normally Open) type stop magnet, and it does not initiate the movement of the elevator.

- Access the programming mode and navigate to < P14: STP MAG. Type > program. Use the button (+) to select the ‘NO (Normally Open)’ type for the stop magnet. Press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The ARD (Automatic Rescue Device) fails to operate during a power outage, and the screen displays < ERR: PWR. BAT >.

- This issue indicates that the battery voltage is below the required level for the device to operate and complete the rescue process. In this case, measure the output voltage of the charging transformer and ensure it reads 27V AC at the transformer's terminals (0V-27V).

- If there is no output from the charging transformer, inspect it's fuses and replace any damaged fuses.

- After confirming the output of the charging transformer, ensure the charging circuit's output by measuring the charging voltage of the first battery group on the battery terminals between ‘B1P’ and ‘B1N’, which should read 27.4V DC. Similarly, measure the charging voltage of the second battery group between ‘B2P’ and ‘B2N’, and it should read 27.4V DC. Perform these measurements with the battery circuit breaker in the device turned off.

- If there is no output from the charging circuit, inspect the fuses on the automatic rescue board and replace any damaged fuses, if necessary.

- If the fuses are confirmed to be intact, the charging transformer is functioning correctly, and there is still no output from the charging circuit, bring the automatic rescue board in for maintenance.

- After confirming the charging circuit's output, measure the voltage of each battery individually. Identify any batteries with low voltage and replace them with new ones or replace all batteries if they are collectively damaged.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The ARD (Automatic Rescue Device) fails to complete the rescue operation, and the LCD screen displays < ERR: SAFETY 140 >.

- This issue indicates a malfunction in the safety circuits. In this case, create a bridge on the safety circuits between terminals ‘110S’ and ‘140S’ and test the rescue operation. If the rescue process is not completed, and the error reappears on the LCD screen, bring the automatic rescue board in for maintenance at one of the company's service centers.

 

- If the device is operational, and the rescue operation is successful, ensure the proper connection of the ARD in the main elevator control panel as outlined in the device's user manual. If any connection errors are identified, repair the connections.

 

- After confirming the integrity of the safety circuit connections, ensure the closure of all safety circuits in the elevator shaft. Verify their functionality and address any issues with the safety circuits in the shaft.

 

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The ARD (Automatic Rescue Device) is not functioning and the LCD screen displays < Opening Door > when entering the rescue mode, with the elevator car stopped between two floors.

- This issue indicates that the elevator car is stopped between floors, and there is no need to proceed with the rescue stages or move the car. In this case, create a bridge on the stop magnet in the shaft between the terminals ‘CM+S ‘ and ‘MAG’ and test the rescue operation. If the rescue process is not completed, and the error reappears on the card screen, bring the automatic rescue board in for maintenance at one of the company's service centers.

- If the device is operational, and the rescue operation is successful, ensure the proper connection of the stop magnet, as outlined in the device's user manual. If any errors are found in the connection, repair the connections.

- After confirming the correctness of the stop magnet connections, check the magnetic brake itself using a multimeter, ensuring the fuse is on the ‘CM+S’ side of the emergency device.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The ARD (Automatic Rescue Device) is not functioning, and the LCD screen displays < Elev. In Service >.

- This issue indicates that it is not possible to complete the rescue operation due to the elevator being in maintenance mode to ensure the safety of maintenance technicians. In this case, ensure that the maintenance terminal ‘SERV’ is disconnected and test the rescue operation. If the rescue process is not completed, and the error reappears on the LCD screen, bring the automatic rescue board in for maintenance at one of the company's service centers.

- If the device is operational, and the rescue operation is successful, verify the proper connections and wiring of the shaft common and maintenance terminals, as outlined in the device's user manual. If any errors are found in the connections and wiring, repair them.

- After confirming the correctness of the maintenance connections, ensure that the maintenance switch on the control panel or on the elevator car's inspection box is not activated.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The ARD (Automatic Rescue Device) fails to complete the rescue operation, and the LCD screen displays < ERR: MOTOR UVW >

- This issue indicates a problem with the elevator machine or its connections. In this case, ensure that the motor's terminals are properly connected to the fast-speed terminals on the machine, as outlined in the device's user manual. If there is an issue with the connections, repair them.

- If the connections of the elevator machine's terminals are confirmed to be correct, check the operation of the machine's contactor in the ARD. If the contactor is not working and the error persists, examine the input fuse of the emergency transformer on the automatic rescue board or the elevator panel in older versions of ARDs (F 8A). Ensure the fuse is intact, and if it is damaged, replace it with a functional one.

- After confirming the integrity of the fuse, verify the compatibility of the device's capacity with the elevator machine's capacity. Ensure the batteries are in good condition, and the battery voltage does not drop below 45V DC on the LCD screen. If a significant voltage drop is detected, measure each battery individually and replace the faulty battery or replace all batteries if a voltage drop is observed in all of them.

- Confirm that the elevator machine's brakes are fully released. If the brakes do not release, check the voltage value reaching the brakes, examine the brake connection wires for integrity, and if the voltage reaching the brakes is below the required value for release, adjust the brake voltage on the emergency transformer.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

 

Damage to the 8A fuse associated with the rescue transformer when entering rescue mode and failure to complete the rescue operation

- This issue indicates a short circuit in one of the circuits, such as CAM, brakes, lighting, and automatic door. Each circuit should be disconnected individually, and the rescue operation should be tested to identify the circuit causing the short circuit. Review and reconnect the circuit as outlined in the user manual.

- After confirming the integrity of the connections in the mentioned circuits, disconnect the terminals associated with these circuits and test the rescue operation without them. Manually release the brakes when the elevator machine's contactor operates in the device.

- If the fuse is damaged upon disconnecting these circuits, contact technical support for further assistance.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The 220V AC automatic door does not operate when stopped on the floor during the rescue operation.

- In this case, it is necessary to ensure the correct connection of the door power circuit, signals, and common according to the instructions in the user manual. If any errors in the connections are found, they should be repaired or adjusted.

- After confirming the integrity of the connections, it is essential to check the emergency power supply to the door and measure it with a voltmeter by measuring the voltage between the terminals ‘DP-S’ and ‘DN’. Ensure that there is a 220V AC supply at the door power supply terminals. Test the lock and open signals with a voltmeter by measuring the buzzer between the terminals ‘DC-S’ and ‘D-CL’ during movement and ‘DC-S’ and ‘D-OP’ when stopping on the floor. If there is no 220V AC rescue door power supply or no open signal when stopping on the floor, bring the automatic rescue board for maintenance at one of the company's service centers.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The 380V AC automatic door does not operate when stopped on the floor during the rescue operation

- Access the programming mode and navigate to program < P9: Door Type >. Use the buttons (+) and (-) to select the door type ‘Auto3Phase’. Press ENTER to save the changes. To exit the programming mode, press RESET.

- After confirming the correctness of the programming and operating the contactor, it is necessary to measure the voltage output from the ARD (Automatic Rescue Device) between the three terminals for the door power supply ‘U.D’, ‘V.D’, and ‘W.D’. The voltage between the three terminals should read 380V AC. If there is a voltage drop across the three terminals or a voltage drop on one terminal, reverse two terminals and try again.

- If the terminals are reversed and the door does not open, with a continuous voltage drop, contact technical support for further assistance.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The brakes do not get released during the rescue operation, leading to the disconnection of the battery circuit breaker and preventing the elevator car from moving to the nearest floor.

- Ensure that the brake output from the ARD (Automatic Rescue Device) is connected in parallel with the brake output in the main elevator control panel, as outlined in the user manual.

- If the brake connections are confirmed, check the voltage value of the brakes coming out of the ARD. Increase the voltage if necessary, by moving the wire terminal numbered of the brake circuit on the rescue transformer to the required value for brake release.

- If there exists no brake output during the rescue operation, measure the AC voltage between terminals ‘TN’ and ‘TBRK’ on the automatic rescue board. If there is no voltage, check the fuse and replace it if found faulty. If there is voltage on the terminal block, bring the automatic rescue board for maintenance at one of the company's service centers.

- If there exists a brake output, but the brakes still do not work, contact technical support for further assistance.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator machine's contactor in the ARD (Automatic Rescue Device) generates loud noise during the rescue operation

- Monitor the battery voltage displayed on the LCD screen and ensure its stability. If a voltage drop is detected, measure the voltage of each battery individually during the rescue operation to identify the faulty battery.

- If a voltage drop is observed in all batteries at the same rate, inspect the connections of the brakes, CAM, and the lighting. (Note: the current value drawn from the transformer on the automatic rescue board’s screen ‘ Ia ---'. If the current is high, leading to a voltage drop, disconnect each circuit mentioned earlier one by one to identify the circuit causing the voltage drop.

- If the connections are confirmed to be correct and the batteries are in good condition, contact technical support.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The main elevator control panel is not operating following the connection of the ARD (Automatic Rescue Device) and providing power from the ARD to the main transformer

- Measure the voltage on the terminal dedicated to the main transformer power supply and ensure that there is a 220V AC voltage reading.

- Check the fuse for the 220V AC transformer terminal and replace it if it is found to be damaged.

- Upon confirming the fuse's integrity, measure the voltage between the terminals ‘L1P’ and ‘L2P’, it should read 220V AC. In the absence of voltage, contact technical support.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

When measuring the battery voltage, it's observed that the voltage is insufficient, and the batteries aren't charging

- Confirm that the automatic rescue board's input voltage is as required 24V AC. Address any issues causing the voltage drop.

- After ensuring the input voltage, check the automatic rescue board's charging circuit output by disconnecting the battery circuit breakers and measuring the DC voltage between the ‘B2P’ and ‘B1N’ terminals. The reading should be 27.4V DC, if not or if it exceeds the 30V DC mark, bring the automatic rescue board for maintenance at one of the company’s service centers.

- If the charging circuit output is correct, review the battery connections, fix any errors, and ensure proper connection following the user manual.

- Once battery connections are verified, replace them with tested, functional ones, and test the automatic rescue board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

 

When measuring the battery voltage, it is evident that the voltage is low, and the batteries are not being charged.

- Verify the input voltage of the automatic rescue board, ensuring it is 12V AC. If the input voltage is found to be low, resolve the issue causing the voltage drop.

- After confirming the input voltage, check the charging circuit output on the automatic rescue board by disconnecting the battery and measuring the direct current (DC) voltage between the terminals ‘B+’ and ‘B-‘ on the automatic rescue board's battery connector. It should read 12.7V DC. If there is no voltage, bring the automatic rescue board for maintenance at one of the company's service centers.

- Ensure the battery is connected correctly, with no reversed terminals, and check the integrity of terminals and connecting wires. If the wires and connections are confirmed to be sound, replace the battery with a new one.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

In the event of a power outage, the automatic rescue board fails to perform the rescue operation, and the ‘STATUS’ LED flashes intermittently.

- This situation indicates that the elevator is stationary on a floor or there is an issue with the stop magnet or its connections. A bridge should be created on the automatic rescue board at its magnet terminal between ‘CM+O’ and ‘MAG’. Test the automatic rescue operation again, and if the rescue process is not completed, the automatic rescue board must be brought in for maintenance at one of the company's service centers.

- If the automatic rescue board is functioning and the rescue operation is successful, inspect the connections of the stop magnet and its relay, ensuring they are correctly connected as per the automatic rescue board's user manual. Address any identified connection errors.

- After confirming the correctness of the connections, examine the terminals connecting the magnet and relay in the elevator control panel and the traveling cable. Replace any damaged terminals.

- If the wiring integrity is confirmed, test the stop magnet using a multimeter both in front of and away from the stopping strip. Replace the magnet if any damage or instability is detected in its performance.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

In the event of a power outage, the automatic rescue board fails to perform the rescue operation, and the ‘RESCUE’ LED flashes intermittently.

- This malfunction indicates incomplete safety circuits or an error in connecting safety circuits. In this case, create a bridge on the safety automatic rescue board at its safety terminals between terminals ‘110’ and ‘DR2’. Test the automatic rescue operation again, and if the rescue process is not completed, the automatic rescue board must be brought in for maintenance at one of the company's service centers.

- If the automatic rescue board is functioning and the rescue operation is successful, inspect the connections of the safety circuits in the elevator control panel, ensuring they are correctly connected as per the automatic rescue board's user manual. Address any identified connection errors.

- Examine the safety circuits connected to the automatic rescue board in the elevator shaft ensuring they are completely closed, and repair any faults found.

 

  • If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.
In the event of a power outage, the automatic rescue board fails to initiate the rescue operation, and the LEDs on the automatic rescue board are not functioning.

- Ensure the integrity of the fuse dedicated to the batteries on the automatic rescue board. Replace it with a new 2 A (Ampere) fuse if it is found to be faulty. If the fuse is confirmed to be intact, examine the batteries using a voltmeter to ensure their health. If a decrease in battery voltage is detected, charge the batteries.

- If the batteries are left for some time, and it is evident that they are not charging and their voltage does not increase, replace them with new ones. Test the automatic rescue operation, and if the rescue process is not completed, contact technical support.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

In the event of a power outage, when the automatic rescue board begins the rescue operation, after validating the closure of the safety circuits and the operation of the stop magnet, the automatic rescue board fails to open the valve and move the elevator

- Measure the output voltage of the valve on the automatic rescue board at the valve's terminals ‘VAL+’ and ‘VAL-‘. The measured reading should be 12V DC. If there is no voltage output, bring the automatic rescue board to maintenance at one of the company's service centers.

- If voltage is present at the terminals and the valve doesn't open, verify the required voltage to open the rescue descent valve from it's technical specifications. If the output voltage matches the required voltage, review the rescue descent valve connections. If any errors are found, correct them and connect the rescue descent valve following the instructions in the user manual.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The lighting inside the elevator car is not operational during the automatic rescue operation

​- In this case, ensure that there is a 12V DC light bulb inside the elevator car designated for automatic rescue operation use only. If such a bulb is not present, provide and connect it inside the elevator car using a dedicated traveling cable for emergency lighting.

- If the bulb is available inside the elevator car , verify the emergency lighting output on the automatic rescue board by checking the illumination of the ‘D5’ LED. Measure the voltage on the lighting relay's terminals between the ‘+’ and ‘-‘ terminals. If the LED doesn't light up or there is no output on the relay's terminals, bring the automatic rescue board for maintenance at one of the company's service centers.

- Upon confirming the output on the automatic rescue board's relay terminals, inspect the wiring of the bulb in the elevator control panel and the traveling cable by measuring the voltage on the emergency terminal light blocks  in the elevator control panel and on the bulb. If there is no voltage on the bulb terminals, replace the connection terminals. If there is voltage on the bulb terminals, replace the bulb with a new one.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

In the event of a power outage and the elevator car is between floors, the automatic rescue board fails to move the elevator car and opens the door between floors.

- This issue indicates that the automatic rescue board perceives the elevator car as being stopped on a floor. In this case, observe the ‘MAG.RLY’ LED for the relay and magnet. If the LED doesn't light up, bring the automatic rescue board for maintenance at one of the company's service centers.

- If the LED is functioning, check the ‘MAG’ LED (D8) responsible for the stop magnet signal in the elevator shaft. If the LED is not lit, create a bridge between the terminals ‘CM+S’ and ‘MAG’, test the automatic rescue operation, and note the LED status. If the LED lights up, and the rescue operation is completed, review the stop magnet connections, ensuring they are aligned with the user manual.

- After confirming the stop magnet connections in the control panel, verify the integrity of the traveling cable's connections for the stop magnet in the shaft.

- Upon confirming the integrity of the traveling cable in the shaft, use a multimeter to test the stop magnet, both in front of and away from the stop strips. If the magnet is found to be faulty, replace it with a new one.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

In the event of a power outage, the LEDs and relays on the automatic rescue board operate for some time and then stop working, and the automatic rescue board does not initiate the automatic rescue operation.

- This fault indicates that the automatic rescue board perceives the safety circuits as incomplete. In this case, it is necessary to observe the illumination of the LED specific to the safety relay ‘SAF.RLY.’ If the LED is not illuminated, the automatic rescue board should be taken for maintenance at one of the company's service centers.

- If it becomes evident that the LED is working, attention should be given to the illumination of the elevator shaft's safety circuit LED.

- If the ‘SAFETY’ LED (D9) is not illuminated, a bridge should be made between the terminals ‘110S’ and ‘140S’ followed by an automatic rescue test. If the LED lights up and the rescue operation is completed, it is necessary to review the connections of the safety circuits and connect them as indicated in the user manual.

- Upon confirming the correctness of the safety circuit connections in the elevator control panel, it is essential to ensure the closure of all safety circuits connected to emergencies, and their connecting wires, and repair any damaged ones.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

In the event of a power outage, and the automatic rescue board enters the emergency mode, initiating the rescue operation and ensuring the closure of the safety circuits and the operation of the stop magnet, the automatic rescue board does not open the va

- In this case, it is essential to verify the illumination of the LEDs associated with safety circuits ‘SAFETY’ (D9) and magnets ‘MAG’ (D8).  If any of the LEDs are not illuminated, the circuit related to the respective LED should be examined.

- If it becomes evident that the safety circuits are complete, the elevator car is between floors, and the stop magnet is functioning, it is crucial to confirm the illumination of the relay valve's LED ‘VALVE.RLY’. If the LED is not illuminated, and the relay on the automatic rescue board is not functioning, the automatic rescue board should be brought for maintenance at one of the company's service centers.

- If the LED is illuminated, and the relay is functioning, it is necessary to measure the output voltage of the relay valve on the automatic rescue board at the valve's terminals ‘VAL+’ and ‘VAL-‘, which should measure 12V DC. If there is no output voltage for the relay valve, the automatic rescue board should be brought for maintenance at one of the company's service centers.

- In the case of correct voltage readings on the terminals and the valve not opening, it is essential to confirm the required voltage to open the emergency descent valve from the pump data. If the voltage output from the automatic rescue board matches the required opening voltage, review the connections of the emergency descent valve. If any errors in the connections are found, they should be repaired, and the emergency descent valve connected as indicated in the user manual.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The lighting inside the elevator car is not operational during the automatic rescue operation

- In this case, ensure that there is a 12V DC light bulb inside the elevator car designated for automatic rescue operation use only. If such a bulb is not present, provide and connect it inside the elevator car using a dedicated traveling cable for emergency lighting.

- If the bulb is available inside the elevator car, verify the emergency lighting output on the automatic rescue board by checking the illumination of the ‘D5’ LED. Measure the voltage on the lighting relay's terminals between the ‘+’ and ‘-‘ terminals. If the LED doesn't light up or there is no output on the relay's terminals, bring the automatic rescue board for maintenance at one of the company's service centers.

- Upon confirming the output on the automatic rescue board's relay terminals, inspect the wiring of the bulb in the elevator control panel and the traveling cable by measuring the voltage on the emergency lighting terminal blocks in the elevator control panel and on the bulb. If there is no voltage on the bulb terminals, replace the connection terminals. If there is voltage on the bulb terminals, replace the bulb with a new one.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The 220V AC automatic door does not operate in the automatic rescue operation mode when the elevator is stopped on a floor

- In this case, verify the illumination of the LED indicating the door power ‘DOOR COM’ and measure the door's power supply voltage at the door's power input terminals ‘DR220’ and ‘DR-N’, which should be 220V AC. Confirm the presence of the door lock signal during motion or when the cabin is between floors by testing the output of the door lock relay with a multimeter, which should activate the buzzer between the terminals ‘DR-CM’ and ‘DR-CL’. When stationary on a floor, ensure the illumination of the LED indicating the open signal ‘DOOR CMD’ and test the door open relay output with a multimeter, which should activate the buzzer between the terminals ‘DR-CM’ and ‘DR-OP’.

- If there is no voltage for the door's power supply, measure the input and output voltage of the automatic rescue transformer. If there is no output voltage from the transformer, replace it. If there is no input voltage to the transformer, measure the batteries' voltage, ensuring they are intact and not experiencing a drop-in voltage during the rescue operation. If the battery voltage drops, replace them with new ones. If the battery voltage remains stable, bring the automatic rescue board for maintenance at one of the company's service centers.

- If the transformer voltages are confirmed, and either of the door signals is missing on the automatic rescue board or there is no door power supply voltage, bring the automatic rescue board for maintenance at one of the company's service centers.

- After confirming the transformer voltages and the door signals on the automatic rescue board, inspect the connections for the door power supply, lock, open, and close signals. Ensure the correct connection according to the user manual for the automatic rescue board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The three-phase automatic door does not operate during the automatic rescue operation

- In this case, verify the illumination of the LED indicating the door contactor power ‘DOOR COM’ and measure the door contactor's power supply voltage at the door's power input terminals ‘DR220’ and ‘DR-N’, which should be 220V AC. When stationary on a floor, ensure the illumination of the LED indicating the open signal ‘DOOR CMD’ and test the door open relay output with a multimeter, which should activate the buzzer between the terminals ‘DR-CM’ and ‘DR-OP’.

- If there is no voltage for the door contactor power, measure the input and output voltage of the emergency transformer. If there is no output voltage from the transformer, replace it. If there is no input voltage to the transformer, measure the batteries' voltage, ensuring they are intact and not experiencing a drop-in voltage during the rescue operation. If the battery voltage drops, replace them with new ones. If the battery voltage remains stable, bring the automatic rescue board for maintenance at one of the company's service centers.

- If the transformer voltages are confirmed, and either of the door signals is missing on the automatic rescue board or there is no door contactor power supply voltage, bring the automatic rescue board for maintenance at one of the company's service centers.

- After confirming the transformer voltages and the door signals on the automatic rescue board, inspect the connections for the door contactor power supply, lock, open, and close signals. Ensure the correct connection according to the user manual for the automatic rescue board.

- If the contactor input is confirmed, measure the voltage output from the emergency to the door motor between the three terminals of the motor power supply, which should be 380V. If there is a voltage drop across the terminals or on one side, reverse two terminals and test the door again.

- If the terminals are reversed and a continued voltage drop is present, contact technical support.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The phase correction board is not functioning, and the ‘Error’ LED is illuminated in red

- This issue indicates a drop in one of the phases. It is essential to verify the voltage of the three phases at the elevator control panel input, with the voltage between each phase and neutral expected to be 220V AC and the voltage between the three phases at 380V AC. If a phase is identified as having a drop or repetition, contacting the electrical power company is necessary to address the problem.

- If there is no identified drop or repetition of any phase at the elevator control panel input, measure the voltage at the control board’s phase terminals. The readings should match those at the control panel input. In case of a decrease in phase voltage values or the occurrence of a phase drop, changing the connection terminals for that phase in the control panel is required.

- Once the voltage values at the phase correction board’s phase terminals are confirmed, bring the phase correction board for maintenance at one of the company's service centers.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The phase correction board does not correct the movement when the phases are reversed

- Review the board’s connections in the elevator control panel, and if any errors are found in the connections, they should be repaired and connected according to the instructions in the user manual.

- After confirming the correctness of the connections, observe the LEDs on the phase correction board. If the ‘Norm’ LED lights up in green, check the output of the movement correction relays with a multimeter. It should activate the buzzer sound between terminals ‘A1’ and ‘A2’ and ‘B1’ and ‘B2’. If the ‘Rev’" LED lights up in red, check the output of the movement correction relays with a multimeter. It should activate the buzzer sound between terminals ‘A1’ and ‘B2’ and ‘B1’ and ‘A2’. If there is no output for any of the relays, bring the board for maintenance to one of the company's service centers.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The programming indicator ‘XDP-2W’ displays the symbol <#> and does not display any numbers or symbols.

- Ensure that the programmer board ‘XDP-2W’ is powered and connected to a 12V AC power supply when using an elevator control board that operates with a 12V AC power supply. If the programmer board ‘XDP-2W’ is connected to a 24V AC power supply, make sure to connect a 24V AC power supply to the suitable elevator control board.

- Confirm that the positive terminal supplying power to the arrows is connected to the ‘CM’ terminal. Connect the negative terminal to the common of the arrows on the elevator control board. Connect the ‘UP’ arrow terminal on the programmer board ‘XDP-2W’ to the upward arrow terminal on the elevator control board, and connect the ‘DN’ arrow terminal on the programmer board ‘XDP-2W’ to the downward arrow terminal on the elevator control board.

- Connect all the signals of the indicator ‘A-H’ from the elevator control board to the programmer board ‘XDP-2W’.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The programmable indicator displays incorrect arrow orientation when the elevator car is in motion

- Ensure that the arrows are connected correctly following the instructions in the indicator’s user manual. Confirm that the positive terminal supplying power to the arrows is connected to the ‘CM’ terminal. Connect the negative terminal to the common of the arrows on the elevator control board. Connect the ‘UP’ arrow terminal on the programmer board ‘XDP-2W’ to the upward arrow terminal on the elevator control board, and connect the ‘DN’ arrow terminal on the programmer board ‘XDP-2W’ to the downward arrow terminal on the elevator control board.

- Verify the voltage value supplying power to the arrows and the programmer board ‘XDP-2W’ , and check the integrity of the connection wires using a multimeter.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The programmable indicator displays numbers and symbols that are not intended to be shown on the given floors.

- Access the programmer board's ‘XDP-2W’ programming mode by pressing the ‘DU’ and ‘DT’ buttons simultaneously until an arrow appears on the indicator. Change the displayed numbers by pressing the ‘DU’ button to alter the unit digit on the indicator and pressing the ‘DT’ button to modify the tens digit on the indicator. Press the ‘STORE’ button to save the programming, and repeat this process for each floor until the board’s programming is adjusted.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The serial indicator (XD-S) is not functioning, and it displays <CE> or incorrect numbers

- Access the programming mode and navigate to program < P3: LED Matrix > on the elevator control board. Use the (+) and (-) buttons to select the number to be displayed on the serial indicator for each floor. Press ENTER to save the changes. To exit the programming mode, press RESET.

- Check the connections of the serial indicator and its associated wiring in the elevator control panel and the shaft. Repair any damaged connections. Measure the supplied voltage to the indicator and the elevator control board, ensuring its stability. Connect the negative terminal of the current shunt ‘Bridge’ to the elevator control board’s ground ‘GND’.

- If the connections are correct and the wires are intact, test with another serial indicator to determine whether the issue lies with the indicator or the elevator control board. Bring the faulty component for maintenance at one of the company's service centers.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The binary indicator (XD-B) displays incorrect numbers on the floors
- Access the programming mode and navigate to program < P2: Display Mode > on the elevator control board. Use the (+) and (-) buttons to select the type of binary indicator, either <Binary NEG> or <Binary POS>, depending on the binary indicator type on-site. Press ENTER, and choose the number to be displayed on the binary indicator for each floor, as specified in the binary table in the user manual. Press ENTER to save the changes. To exit the programming mode, press RESET.
 
- Check the signals of the binary indicator ‘A-E’ using a multimeter by measuring the voltage between the signal and the common terminal ‘CM+’. Ensure the integrity of the signals and the absence of any faulty signal, such as ‘No Output’ or ‘Continuous Output’. If any signal is found to be faulty, bring the indicator for maintenance to one of the company's service centers. 
 
- If the signals on the indicator are confirmed to be intact, examine the connecting wires in the elevator control panel and ensure their integrity, with no short circuits. If any issues with the wires or damaged connections are identified, repair the damaged components and test the indicators.
 
- After confirming the elevator control panel’s wire integrity, review the connecting wires in the shaft and ensure there are no short circuits. Repair any damaged components.
 
- If the wires leading to the indicators in the shaft are confirmed to be intact, test with another indicator to verify the functionality or damage of the existing display on-site.
The seven-segment indicator displays incorrect numbers on the floors

- Access the programming mode and navigate to program < P2: Display Mode > on the elevator control board. Use the (+) and (-) buttons to select the display type ‘7SEGMENT’. Press ENTER, and choose the number to be displayed on the seven-segment indicator for each floor. Press ENTER to save the changes. To exit the programming mode, press RESET.

- Check the signals of the indicator ‘A-H’ using a multimeter by measuring the voltage between the signal and the common terminal ‘CM+’. Ensure the integrity of the signals and the absence of any faulty signal, such as ‘No Output’ or ‘Continuous Output’. If any signal is found to be faulty, bring the indicator for maintenance to one of the company's service centers.

- If the signals on the indicator are confirmed to be intact, examine the connecting wires in the elevator control panel and ensure their integrity, with no short circuits. If any issues with the wires or damaged connections are identified, repair the damaged components and test the indicators.

- After confirming the elevator control panel’s wire integrity, review the connecting wires in the shaft and ensure there are no short circuits. Repair any damaged components.

- If the wires leading to the indicators in the shaft are confirmed to be intact, test with another indicator to verify the functionality or damage of the existing indicator on-site.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.