The elevator control board experiences prolonged delays in registering calls and maneuvering the elevator car to the designated floors.

- Access the programming mode and navigate to program < P7: Wait Time >. Use the (-) push button to reduce the delay time (s), then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not execute any internal registrations (COP) and only executes external registrations (LOP) and the malfunction < C > appears on the LCD screen.

- Access the programming mode and navigate to program < P13: Key Code >. Use the (-) push button to disable the program by setting it to < OFF >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator CAM remains in operation when the elevator is switched to Inspection Mode, after the Lamp Time expires, or when the elevator car stops between floors.

- Access the programming mode on the elevator control board and navigate to program < P4: Door Type >. Use the (+) and (-) push buttons to enable the program < Door: Manual >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The Automatic Door does not close completely and the malfunction < ERR: Lock 7 > appears on the LCD screen.

- Access the programming mode and navigate to program < P8: CAM Time >. Use the (+) push button to increase the wait time (s) of the program < CAM Close >, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

When simultaneously pressing the internal and external elevator calls buttons and registering any call, the elevator control board bypasses the access control device and logs the call without utilizing the card or fob.

- Access the programming mode on the elevator control board and navigate to program < P1: Floor Number >. Use the (+) and (-) push buttons to choose the suitable floor number, then press ENTER to enable the function ‘Protect’ and use the (+) and (-) push buttons to switch it to ‘ON’, then press ENTER to save the changes. To exit the programming mode, press RESET.

- If the preceding step is executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: PHFL 14 >, the 7-segment indicator displays the malfunction < H >, and the serial indicator displays

- Ensure proper connection and measurement of the three-phase ‘RST’ and Neutral/Ground ‘N’ on the phase-sequence and correction board, ensuring that the LED associated with the port is active.

- Make sure to establish a connection between the terminals ‘PHN’ and ‘PHR’ and the phase-sequence and correction board as illustrated in the user manual.

- Validate the functionality of the three-phase circuits on the elevator control board by bridging the 'CM+' terminal of the elevator shaft and the 'PHN' and the ‘PHN’ terminals correspondingly on the elevator control board. Confirm that the associated LED is activated and the malfunction clears from the LCD screen.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Stop 9 >, the 7-segment indicator displays the malfunction < C >, and the serial indicator displays t

- Ensure the correct operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ port and the ‘SAF’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Validate the functionality of the stop circuit on the elevator control board by bridging the 'CM+' terminal of the elevator pit and the 'SAF' terminal on the elevator control board. Confirm that the associated LED is activated and the malfunction clears from the LCD screen.

- Activate the 'Stop' relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'SAF' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- If the malfunction is resolved following the previous steps, it is essential to inspect the stop circuit in the elevator pit and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Fork 6 >, the 7-segment indicator displays the malfunction < U >, and the serial indicator displays t

- Validate the operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘FRK’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Activate the fork relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'FRK' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- If the malfunction is resolved following the previous steps, it is essential to inspect the fork circuit in the elevator pit and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: Lock 7 >, the 7-segment indicator displays the malfunction < L >, and the serial indicator displays t

- Validate the operation of the stop circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘LOC’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Activate the electric lock relay manually to confirm the proper connection of wires and contacts. Ensure that the malfunction disappears from the LCD screen of the elevator control board.

- Establish a connection between the start of the safety circuit '60V DC' and the 'LOC' terminal blocks on the elevator control panel to verify the accuracy of wiring and connections for the coil's relay.

- Examine the CAM contactor's contact points and CAM voltage for a manual door. For a 220V AC automatic door, verify the accuracy of closing and opening signals, ensuring proper connection. Confirm that the door closes upon call registration or bridging the closing signal. In the case of a three-phase automatic door, assess the closing contactor's contact points, ensuring functionality upon call registration. Measure the output voltage at the contactor and the elevator control board's door terminal, confirming the door's complete closure.

- If the malfunction is resolved following the previous steps, it is essential to inspect the electric lock circuit in the elevator shaft and repair any damaged or broken components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: MTR 2 >, the 7-segment indicator displays the malfunction < ∩ >, and the serial indicator displays th

- Validate the operation of the overload circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘MTR’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- When connecting the ‘MTR’ point on both the 'FAST' and 'SLOW' overload, as outlined in the user manual, it is essential to inspect the closed 'NC' points of the overload. Verify their safety and ensure correct wire connections.

- If the 'FAST' or 'SLOW' overload is disconnected due to excessive current draw, it is crucial to confirm that the current value on the overload aligns with the machine's specified current values for both fast and slow speeds, as indicated in the machine's data specifications. Ensuring the correct overload current values requires identifying the cause behind the machine drawing higher current and resolving the underlying issue.

- If the overload is disconnected, you must press the RESET button on the elevator control board after solving the overload problem and returning its contact points to their normal position again to end the malfunction on the elevator control board.

- When utilizing an inverter or integrating an overload into the stop circuits, establish a continuous bridge between the 'CM+' terminal in the elevator pit and the 'MTR' terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator is non-operational, and the elevator control board isn't responding to registration calls. The LCD screen displays the malfunction < ERR: S-L 5 >, the 7-segment indicator displays the malfunction < L >, and the serial indicator displays th

- This malfunction indicates activation of the elevator door lock program < P21 Lock Error >, with a bridge detected on the contact points of one of the door lock contacts. It is necessary to inspect the door locks, particularly on the floor where the elevator car is parked. Any bridges identified on door locks must be disconnected, and the issue with the respective door lock must be addressed and resolved.

- After inspecting the door locks and confirming their safety without any bridges, it is essential to review the terminals of the door lock relays on the elevator control board. Ensure their safety and proper functioning.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to calls to move the elevator car upward. The LCD screen displays the malfunction < ERR: UPLM 3 >, the 7-segment indicator displays the malfunction < E >, and the serial indicator displays the malfunction < U

- Ensure the correct operation of the upper limit circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘UPL’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- Examine the upper limit switch in the elevator shaft to ensure its safety, stable operation, and proper wiring and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to calls to move the elevator car downwards. The LCD screen displays the malfunction < ERR: DNLM 4 >, the 7-segment indicator displays the malfunction < E >, and the serial indicator displays the malfunction

- Ensure the correct operation of the lower limit circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘DNL’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen.

- Examine the lower limit switch in the elevator shaft to ensure its safety, stable operation, and proper wiring and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: FSTT 12 >, the 7-segment indicator displays the malfunction < F >, and the serial indicator displays the malfunction < FT >.

When the elevator car moves from a floor upon registering a call:

 

- This issue indicates the expiration of the allocated time for the car to move at a fast speed without passing any selector strips. To resolve it, enter the elevator control board programming, open the < P10: Fast Time > program, and increase the time for the car to move at a fast speed to suit the distances between floors and selector strips.

- If the time is deemed appropriate for the distance, ensure the operation of the selector magnet selector circuit by creating a bridge between the ‘CM+’ elevator shaft terminal and the ‘SEL’ terminal. If the LED for this does not light up, bring the elevator control board for maintenance at one of the company's service centers.

- If the ‘SEL’ LED is lit, inspect the connections of the selector magnet in the control panel by creating a bridge between the ‘CM+’ elevator shaft terminal and the selector magnet in the control terminal blocks. If the LED for the selector magnet is not lit on the elevator control board, review the connection wires in the elevator control panel and repair any damage.

- If the selector magnet LED on the elevator control board lights up when creating a bridge on the control terminal blocks, examine the magnet in the shaft and its connecting wires in the traveling cable. Replace connecting wires if damaged or change the count magnet if it is found to be faulty or unstable in operation.

 

If the elevator car does not move from a floor upon registering a call:

 

- Check the movement relays ‘FAST’, ‘SLOW’, ‘DOWN’, and ‘UP’ on the elevator control board and test the relay outputs with a multimeter. If there is no output from any relay, bring the elevator control board for maintenance at one of the company's service centers.

- After confirming the relay's operation, perform test bridges between the motion connector ‘CONT’ and the relay outputs on the elevator control board ‘FAST’, ‘SLOW’, ‘DOWN’, and ‘UP’ to ensure the integrity of the connections and check the coil on the contactors in the two-speed control or the relays in the inverter system.

- Ensure the mechanical brake operates correctly, and check the input and output of the brake bridge and the connection wires from the elevator control panel to the machine.

- If an inverter is present on the panel, review the inverter connections and the fault log in the inverter. Repair the connections if found damaged or resolve the issues recorded in the inverter's fault log. If the inverter is connected, we recommend cutting one of the safety circuits on the elevator control board on an ‘NC (Normally Closed)’ relay in the inverter and programming it to become ‘NO (Normally Open’ in case the inverter registers any faults to prevent the fast time fault from occurring.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: O.WT 13 >, the 7-segment indicator displays the malfunction < ≡ >, and the serial indicator displays the malfunction < OW >.

- Ensure the required weight of the elevator car is in the appropriate range of operation, once the OW (Overweight) signal is deactivated, the car regains its normal operation conditions.

- Ensure the Overweight device is well wired and connected to the ‘OW’ terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

External calls are not being registered by the elevator control board, and the < FW > terminal is constantly active.

- Ensure that the elevator car weight is in the appropriate range of operation.

- Verify that the Overweight device is appropriately wired and connected to the ‘FW' terminal on the elevator control board.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not respond to any registration calls. The LCD screen displays the malfunction < ERR: Fire 10 > and the serial indicator displays the malfunction < FR >.

- Ensure the accurate wiring and connections of the fire alarm device to the elevator control board.

- If the fire alarm device is operating correctly, disconnect the wires from the 'FIRE' terminal on the elevator control board, perform a ‘RESET’ on the elevator control board, and then reconnect the wires.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board fails to guide the elevator car at a slow speed as it approaches the designated floor level and does not stop the elevator car at the specified magnetic slide.

- Enter the elevator control board’s Basic Program < P5: System Type >. Use the (+) and (-) push buttons to enable the ‘Two Speed’ program then press ENTER to save the changes. To exit the programming mode, press RESET.

- Ensure the correct operation of the stop magnet circuit on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator pit and the ‘STP’ terminal on the elevator control board and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- If the 'STP' terminal LED remains lit, check the elevator shaft magnetic strip and inspect all wires and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The opening and closing points on the elevator control board do not function when buttons are connected or when a light curtain or beam is linked.

- Enter the elevator control board’s Basic Program < P4: Door Type >. Use the (+) and (-) push buttons to enable the ‘Door: Wait-Open’ program or the ‘Door: Wait-Close’ program for automatic doors in the case of a stationary elevator car then press ENTER to save the changes. To exit the programming mode, press RESET.

- Ensure the correct operation of the opening ‘<][>’ and closing ‘]><[‘ terminals on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘opening ‘<][>’ and closing ‘]><[‘ terminals on the elevator control board separately and ensure that the associated LED is activated and the malfunction disappears on the LCD screen. 

- If the opening ‘<][>’ and closing ‘]><[‘ terminals LEDs remain lit, check the elevator car’s COP and inspect all wires and connections.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

When the elevator is set to operate in inspection mode and an attempt is made to move the elevator car in either direction, the elevator control board does not initiate the movement of the elevator car.

- Ensure the correct operation of the service control (inspection mode) circuit ‘S’ terminal on the elevator control board by making a bridge between the ‘CM+’ terminal of the elevator shaft and the ‘S’ terminal on the elevator control board separately and ensure that the associated LED is activated and the malfunction < ERR: SERV 8 > disappears on the LCD screen. 

- If the inspection service LED is illuminated, and the elevator control board's LCD screen displays the inspection mode, create a bridge between the 'CM+' terminal of the elevator shaft and the 'S' inspection mode terminal. Additionally, establish bridges between the 'CM+' terminal of the elevator shaft and the 'UP' and 'DN' direction terminals. If the direction LEDs do not light up accordingly, and the direction relay fails to operate, it is recommended to bring the elevator control board for maintenance at one of the company's service centers.

- If the LEDs are illuminated, the relays are operational, and the elevator car is in motion, ensure the integrity of connections and wires within the elevator control panel by repeating the previously mentioned bridges on the terminal blocks. In the case where the LEDs on the elevator control board remain unlit, and the elevator car does not move during maintenance, carefully inspect maintenance connections, control, and connection wires, and address any repairs needed for damaged components.

- In the case of confirming the integrity of the connections and wires in the control, it is necessary to inspect the maintenance box above the elevator car and the traveling cable wires used to connect the maintenance box to the elevator control panel and repair any damaged components.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The elevator control board does not properly register the closed door, as programmed when the elevator is stationary on a floor. Additionally, upon registering any other call, it fails to move the elevator car to the request called floor.

- In this case, observe whether the ‘*’ symbol is present on the elevator control board’s LCD screen, it indicates continuous registration of the pending external call by the stationary elevator car. Disconnect the call terminal for this floor from the call connector on the elevator control board and note the disappearance of the ‘*’ symbol. If the symbol persists, bring the elevator control board for maintenance at one of the company's service centers.

- If the ‘*’ symbol disappears after disconnecting the floor terminal, inspect the external floor call button causing the issue, install a diode on the floor terminal, and examine the connecting wires for this floor, isolating any existing faults.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The fast or slow gong is malfunctioning or unstable.

- Ensure the proper functioning of the gong relay connector and test the relay outputs using a multimeter. If no output is detected or if any relay is faulty, bring the elevator control board for maintenance at one of the company's service centers.

- If the elevator control board's relays are confirmed to be in good condition, inspect the connections of the gongs in the control unit. Ensure their integrity and connection as per the user manual. If any damage or faults are identified in the connections or wires, repair them.

- Examine the power supply to the gongs using a multimeter, ensuring voltage stability. Check the connection wires for the arrows in the shaft and repair any damaged components.

- Replace the malfunctioning or unstable gong with a new one for testing.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

The arrows are not functioning correctly.

- The proper door and system types are verified, Inspect the connections of the arrows in the elevator control panel. Ensure their integrity and connection as per the user manual. Repair any damaged connections or wires.

- Verify the proper operation of the elevator control board’s arrow relays as per the user manual, testing their outputs with a multimeter. If any relay shows no output or malfunctions, it's advisable to bring the elevator control board to one of our company’s service centers.

- Examine the power supply to the arrows using a multimeter, ensuring voltage stability. Check the connection wires for the arrows in the shaft and repair any damaged components.

- Replace the malfunctioning or unstable arrow with a new one for testing.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.

When registering more than one internal call in the elevator car, the elevator control board executes the calls in descending order, ascending to the farthest floor among the registered ones and then descending to the other floors.

- In this case, it is necessary to ensure that the ‘GND’ terminal of the registration calls in not connected and confirm that the internal common ‘CCM’ terminal of and the external common ‘FCM’ terminal are connected as illustrated in the user manual.

- If any wiring errors are identified, the connections must be repaired and aligned according to the instructions in the user manual.

- If the preceding steps are executed and the issue persists, kindly reach out to our technical support team for assistance.